Trust Services

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Trust Services

This page is for agencies to view the PKI service providers for government (PIV) and some business (B2G) credentials.

The services provided rely upon a level of trust to be established with the U.S. Government. This trust is managed through legal agreements; technology agreements; and regular auditing of the services, procedures, and practices. These agreements and audits are managed by the Federal Public Key Infrastructure (FPKI) Policy Authority.

For a list of all possible Certification Authorities in the FPKI, please review the FPKI Graph:

  • Federal PKI Graph – Includes government agencies and commercial entities that may operate their own services.

* The GSA Trust Framework Solutions (TFS) initiative of certifying non-PKI business and consumer identity and credentials has been deprecated. For questions, please contact icam@gsa.gov.

Overview

Providers offer services related to identity proofing and credentialing of persons. These provider services specifically include issuing and managing person identity credentials for government employee and affiliate’s PIV and Common Access Card (CAC) credentials.

We’ve categorized the service providers given below by type of credential and what population is served:

  • Government Credentials – Covers the FPKI Shared Service Providers (SSPs) that provide PKI services for the government PIV, CAC, and similar credentialing services
  • Business Credentials – Covers PIV-Interoperable (PIV-I) and other PKI certificates

Government Credentials

These organizations operate as Federal PKI Shared Service Providers (SSPs) for federal agencies. All organizations operate Certification Authorities, are audited, and have and maintain a FISMA Authorization To Operate (ATO). To request a copy of a specific system’s ATO, please contact fpki@gsa.gov.

All of the Certification Authorities operated by these Federal PKI SSPs issue certificates for government employees and affiliated persons, including for PIV credentials.

Information on publicly trusted device certificates used for TLS (HTTPS) on the internet, recommendations on government configurations, and which PKI providers/Certification Authorities to use can be found at this HTTPS guidance website.

Organization Customer Service Tech Support
Department of the Treasury Daniel Wood

(202) 622-5144

Joe Gribble

(304) 480-7608

DigiCert Federal Shared Service Provider Carly Backlund

(801) 770-1773

carly.backlund@digicert.com

Tammy Green

(801) 441-7104

tammy.green@digicert.com

Entrust Federal Shared Service Provider Patrick Garritty

(703) 901-1388

support@entrustdatacard.com
VerizonFederal Shared Service Provider Russ Weiser

(801) 631-1685

Russ Weiser

(801) 631-1685

WidePoint Federal Shared Service Provider Jason Holloway, Caroline Godfrey

(800) 816-5548

WCSC-Info@ORC.com

Jim Manchester

(800) 816-5548

PKIPolicy@ORC.com

Business Credentials

These organizations operate services for persons who are affiliated with a business, State, Local, Tribal, Territorial, or non-profit. These are used by a business person to digitally sign documents with the U.S. Government as a business representative or to authenticate to a small number of government applications.

For each, we identify whether the services include:

  • PIV-I credentials
  • Business-to-government digital signatures

Person PKI credentials issued by these services may be accepted by U.S. Government applications if the service and the demographics and technology in use (PKI) are appropriate for the mission.

Organization Customer Service Tech Support Type of Person Identity Credentials
Carillon Information Security Marc St-Jacques

(844) 754-7484 x125

Marc St-Jacques

(844) 754-7484 x125

PIV-I Credentials
DigiCert Carly Backlund

(801) 770-1773

carly.backlund@digicert.com

Tammy Green

(801) 441-7104

tammy.green@digicert.com

Other PKI Credentials
Entrust Patrick Garritty

(703) 901-1388

support@entrustdatacard.com PIV-I Credentials

Other PKI Credentials

Exostar info@exostar.com (703) 793-7800

Open a case online

Other PKI Credentials
Foundation for Trusted Identity (FTI) Customer Service Desk

(210) 703-1650

info@fti.org

Sam Dibrell, Jr.

(210) 704-1650

PIV-I Credentials
IdenTrust IdenTrust Customer Support

Support@IdenTrust.com

(800) 748-5360

IdenTrust Customer Support

Support@IdenTrust.com

(800) 748-5360

PIV-I Credentials

Other PKI Credentials

NextgenID Dario Berini

(703) 929-5543

Keith Sheridan

(703) 615-1697

PIV-I Credentials

Other PKI Credentials

Fortior Solutions Tony Schroeder

(503) 924-5338

David Byrum

(503) 924-5236

PIV-I Credentials
WidePoint Jason Holloway, Caroline Godfrey

(800) 816-5548

WCSC-Info@ORC.com

Jim Manchester

(800) 816-5548

PKIPolicy@ORC.com

PIV-I Credentials

Other PKI Credentials

Non-Government PKI Trust Framework

The FPKI Policy Authority reviews the PKI trust frameworks of a small number of non-government organizations to determine whether the policies, processes, legal agreements, privacy protections, security controls, and audit requirements are comparable with the U.S. Government Federal PKI requirements. If comparable, the organizations that manage their communities’ rules act as a PKI bridge..

These organizations do not manage identities or credentials for their community directly. Services that are certified and audited by these organizations provide federated PKI identity and credentials. These services are listed above in the Business credentials section.

Each PKI Trust Framework is identified by the primary communities served. To apply to be a certified PKI Trust Framework, please contact us with a government cross-mission business case.

PKI Bridges Customer Service Tech Support Community
CertiPath Judith Spencer

(301) 974-4227

support@certipath.com

(855) 758-0075

Aerospace and Defense

International

SAFE Identity Eboni Akins

(703) 705-2920

info@makeidentitysafe.com

(703) 705-2920

Healthcare

International

STRAC Eric Epley

(210) 233-5850

Ryan Ahlfors

(210) 233-5850

State and Local
TSCP, Inc. Shauna Russell

(202) 769-9114

Steve Race

(703) 980-8915

Aerospace and Defense

International

Page Reviewed/Updated:  January 15, 2021